MyRegistry - FAQ

MyRegistry Frequently Asked Questions

How do I login to MyRegistry?

Where do I find my University of West London Student ID number?

When should I enrol/re-enrol online?

What happens if I do not enrol/re-enrol?

How do I get further help?



Q: How do I login to MyRegistry?
A:

Information for New Students Only

If you have accepted an offer to start on a new course you will receive an e-mail a few weeks before the course starts inviting you to go to uwl.ac.uk/myregistry to enrol on your course.
Click here for instructions on how to setup your new MyRegistry Account.


A:

Information for Returning University of West London Students Only

Students who are returning to University of West London should already have a MyRegistry Account. You need to enter your University of West London Student ID Number and your MyRegistry Password in the log in box. If you have not used your MyRegistry Account before you will need to activate it.

To activate your MyRegistry account you must access your University of West London student email account and open the email from MyRegistry entitled How to set up your MyRegistry online account. This email will contain a hyperlink that you will need to click on. This will open up your web browser and take you to the Account Activation page where you will be required to select your date of birth, enter a password of your choosing and confirm that password. Click on proceed, if successful then you can use the MyRegistry services. However, if you are unsuccessful in activating your account you can email enrolhelp@uwl.ac.uk. Please provide your Student ID Number (found on your UWL student card), your date of birth, the programme you are studying and state the nature of your enquiry in all correspondence to enrolhelp@uwl.ac.uk.

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Q: Where do I find my University of West London Student ID number?
A: You can find your University of West London Student ID number on your UWL student card or in your Joining Instructions email.
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Q: When should I enrol/re-enrol?
A: University of West London will contact you when you need to enrol/re-enrol by email. This will usually be a few weeks before the anniversary of your course start or before you start your new course of study.
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Q: What happens if I do not enrol/re-enrol?
A: In order to use our facilities, have access to University of West London campuses, Blackboard, your University of West London student email account and LRC borrowing rights you must be an enrolled Student at University of West London.

Your information and circumstances may change from one year to the next. University of West London is required to send your up-to-date details each year to relevant government departments and Funding Councils.

University of West London also needs to confirm your attendance for each year so you can access student support and apply for student loans. If you are not enrolled at University of West London this may affect your funding and visa status if applicable.

It is important that University of West London has your up-to-date details as we will need to send you important communications, including your Assessment results. If you do not keep this information up-to-date you may miss very important information.
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Q: How do I get further help?
A: If you have read all of the online help information and guidance on the MyRegistry website, then please call the University of West London Student Re-enrolment helpline on 0208 231 2310, option 2

This service is available between 09:00am and 5:00pm (GMT) Monday to Friday (except Bank Holidays).

If you need help using the MyRegistry website, you may email enrolhelp@uwl.ac.uk at any time during the week and weekends and we will respond to your email as soon as possible.

Please note that during the busy enrolment periods from mid September to mid October and during February, University of West London staff will be very busy and you could experience some delays with the response time to the emails and telephone calls. University of West London would appreciate your patience during these busy periods.
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Q: What are my personal details?
A: The “Update My Personal Details” web page comprises of four sections:
  • My Personal Details
  • My Disabilities / Learning Difficulties
  • My Contact Details
  • My Emergency Contact Details

My Personal Details


Please note it is important that your name is correctly recorded on the Student Records database as this will appear on all official certificates awarded by University of West London.

You can request that changes are made to your:
  • Family Name (surname)
  • First Name
  • Title

Click the My Personal Details button and follow the steps.

You may be contacted to supply one of the documents below, to support your request:
  • Valid Passport
  • Valid Visa
  • Deed Poll Certificate
  • Marriage Certificate
If you do not have any of the above documents, you will need to contact your School/College.

Disabilities


We offer a confidential service to all students who have a disability. We can help you:
  • disclose special need/disability to tutors
  • set up special needs support
  • apply for Disabled Students Allowance
  • arrange an assessment for dyslexia with an Educational Psychologist

If you have previously told us that you have a disability you can view and or update this by clicking button.

If you wish to record that you have a disability select Yes to the question 'Do you have any disabilities?.'



My Contact Details


It is important that University of West London have your up-to-date details as we will need to send you important communications, including your Assessment results and other relevant correspondence.


Emergency Contract Details

We will use this information to contact your next of kin in the event of an emergency or to pass their details to the relevant authorities.
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