MyRegistry - FAQ

MyRegistry Frequently Asked Questions
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Getting Started Enrolment and Re-enrolment
Q: Information for Students New to University of West London Q: What is enrolment?
Q: Information for University of West London Returning Students Q: What is re-enrolment?
Q: Where do I find my University of West London Student ID number? Q: Why should I enrol/re-enrol online?
    Q: Can I enrol/re-enrol online using any PC?
Update My Details Q: What happens if I do not enrol/re-enrol?
Q: Why do I need to update my details? Q: Is there any other way to enrol/re-enrol?
Q: What are my personal details? Q: When should I enrol/re-enrol online?
   
     
Financial Information GP (Doctor)
Q: How do I get my student loan?  Q: What conditions may impact on my programme of study?
Q: How do I pay my fees?    
     
Help Visa
Q: How do I get further help?   Important Visa Information
Q: I’ve logged into MyRegistry, but I can’t update my details    
Q: Why do I need a Unique Learner Number (ULN)?





Q: How do I login to MyRegistry?
A:

Information for New Students Only
Students who are new to University of West London are invited to setup a MyRegistry Account in their joining instruction information when application is confirmed.
Click here for instructions on how to setup your new MyRegistry Account.
A:

Information for Returning University of West London Students Only

 Students who are returning to University of West London should already have a MyRegistry Account. You need to enter your University of West London Student Id Number and your MyRegistry Password in the log in box. If you have not used your MyRegistry Account before you will need to activate it.

To activate your MyRegistry account you must access your University of West London student email account and open the email from MyRegistry entitled How to set up your MyRegistry online account. This email will contain a hyperlink that you will need to click on. This will open up your web browser and take you to the Account Activation page where you will be required to select your date of birth, enter a password of your choosing and confirm that password. Click on proceed, if successful then you can use the MyRegistry services. However, if you are unsuccessful in activating your account you can email enrolhelp@uwl.ac.uk. Please provide your Student Id Number (found on your Unique card), your date of birth, the programme you are studying and state the nature of your enquiry in all correspondence to enrolhelp@uwl.ac.uk

For information on how to access your University of West London Student Email Account please see below.
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Q: How do I access my University of West London student email account?
A: To access your University of West London student email go to http://email.uwl.ac.uk then...
  1. In the box labelled Domain\user name: type the word student\ followed by your Student ID Number (as noted on your Unique card)
  2. In the Password box enter your network password (this is the password you use to log onto a computer in the LRC).
Further help is available at https://it.uwl.ac.uk/Pages/Studentmail.aspx
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Q: Where do I find my University of West London Student ID number?
A: You can find your University of West London Student ID No on your Unique card or on your Joining Instructions letter.
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Q: How do I get further help?
A: If you have read all of the online help information and guidance on the MyRegistry website, then please call the University of West London Student Re-enrolment helpline on 0208 231 2310

This service is available between 09:00am and 5:00pm (GMT) Monday to Friday (except Bank Holidays).

If you need help using the MyRegistry website, you may email enrolhelp@uwl.ac.uk at any time during the week and weekends and we will respond to your email as soon as possible.

If you need help using your University of West London Student Email Account, you may email student.helpdesk@uwl.ac.uk at any time during the week and weekends and we will respond to your email as soon as possible.

Please note that during the busy enrolment periods from mid September to mid October and during February, University of West London staff will be very busy and you could experience some delays with the response time to the emails and telephone calls. University of West London would appreciate your patience during these busy periods.
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Q: Why do I need to update my details?
A: In order to update your details you must log into the MyRegistry WebSite.
It is important that you keep your personal information up-to-date, e.g. your Contact Addresses and Telephone Numbers, as important information is posted to you using these addresses. The University also uses your Mobile Telephone Number to send you important SMS Messages from time-to-time.
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Q: Why should I enrol/re-enrol online?
A: All students must now enrol/re-enrol online using their MyRegistry online account. There are no longer any paper-based enrolment forms. If you enrol/re-enrol online before you start or return for a new year to University of West London. This will help you fast track the enrolment process.
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Q: What is re-enrolment?
A: This is the process where you confirm that you intend to return to years 2, 3, 4 etc of a programme you have already started studying at University of West London.
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Q: What is enrolment?
A: This is the process where you confirm that you intend to start a new programme of study at University of West London. Enrolment makes you an official Student at University of West London and during this process the University collects online important information about you and where important information is provided for you.
You will be required to bring a number of very important documents with you in your first week.
Please click here for further details about the documents required, joining University of West London and the enrolment process.
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Q: Can I enrol/re-enrol online using any PC?
A: You will be able to enrol/re-enrol online from any PC with internet access.
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Q: When should I enrol/re-enrol?
A: University of West London will contact you when you need to enrol/re-enrol, by post, by email, and by mobile text message. This will usually be a few weeks before the anniversary of your programme start or before you start your new programme of study.
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Q: Is there any other way to enrol/re-enrol?
A: No. All University of West London students must now enrol/re-enrol online using the MyRegistry Website. There are no paper-based enrolment forms.
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Q: What happens if I do not enrol/re-enrol?
A: In order to use our facilities, have access to University of West London campuses, Blackboard, your University of West London student email account and LRC borrowing rights you must be an enrolled Student at University of West London.

Your information and circumstances may change from one year to the next. University of West London is required to send your up-to-date details each year to relevant government departments and Funding Councils.

University of West London also needs to confirm your attendance for each year so you can access student support and apply for a Student Loans Company Maintenance/ Tuition fee loan (if eligible). If you are not enrolled at University of West London this may affect your funding and visa status if applicable.

It is important that University of West London has your up-to-date details as we will need to send you important communication, including your Assessment results and all other correspondence. If you do not keep this information up-to-date you may miss very important communications and information.
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Q: What are my personal details?
A: The “Update My Personal Details” web page comprises of four sections:
  • My Personal Details
  • My Disabilities / Learning Difficulties
  • My Contact Details
  • My Emergency Contact Details

My Personal Details


Please note it is important that your name is correctly recorded on the Student Records database as this will appear on all official certificates awarded by University of West London.

You can request that changes are made to your:
  • Family Name (surname)
  • First Name
  • Title

Click the My Personal Details button and follow the steps.

You may be contacted to supply one of the documents below, to support your request:
  • Valid Passport
  • Valid Visa
  • Deed Poll Certificate
  • Marriage Certificate
If you do not have any of the above documents, you will need to contact your School.

Disabilities


We offer a confidential service to all students who have a disability. We can help you:
  • disclose special need/disability to tutors
  • set up special needs support
  • apply for Disabled Students Allowance
  • arrange an assessment for dyslexia with an Educational Psychologist

If you have previously told us that you have a disability you can view and or update this by clicking button.

If you wish to record that you have a disability select Yes to the question 'Do you have any disabilities?' as shown below.



You can also select I wish to disclose privately. You will be contacted in due course by a representative from the Disability Team to discuss your needs.

My Contact Details


It is important that University of West London have your up-to-date details as we will need to send you important communication, including your Assessment results and all other correspondence.
  • Address During Study – this is where you are living while you are studying at University
  • Permanent Address - this is your permanent home address (this may be the same as your address during study)
  • Phone Number During study – this is the number we can contact you during term
  • Permanent Home Phone No – please provide your Permanent home telephone number if different from your Phone Number during study
  • Mobile Phone No - please provide a mobile number, so we can contact you in case of emergency, change of class details etc
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Q: What conditions may impact on my programme?
A: Conditions that may impact your programme are:
  • Allergies
  • Asthma
  • Colour Blindness
  • Light Sensitivity

If you think you may have any conditions which may impact on your programme of study, please contact Student Services
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Q: How do I get my Student Loan
A: University of West London liaises with the Student Loans Company (SLC) to enable the first instalment of your Student Loan to be paid directly into your bank account immediately after you have enrolled/re-enrolled for your programme. To ensure this happens you need to do the following:
  • Complete your funding application form (PR1) for financial support with your Local Authority (LA) or the SLC. You can also apply on-line at www.direct.gov.uk/studentfinance.
  • At enrolment (or sooner, if you are enrolling/re-enrolling on-line) make sure you bring or send in any documents that the University needs, in particular the Financial Notification Letter issued by Student Finance Direct and the Payment Schedule Letter issued by the SLC. The Student Services Department will use these documents to authorise your loan. You will also need your unique card.
  • The Financial Notification Letter is very important and is used for two main purposes.
  1. To activate your student loan – the original letter will be required for scanning.
  2. To provide evidence to the Finance Department about your tuition fee payment.
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Q: How do I pay my fees?
A: I am paying the fees myself
LA/LEA/Student Loans Company
Health Authority Contract
Employer / Sponsoring Organisation

I am paying the fees myself
To pay your fees in full by Debit or Credit Card you can contact our cash office on: 020 8231 2208, 020 8231 2308. Or visit your nearest cash office.

Student Loans Company If your Fees are being paid by the Student Loans Company (SLC) Local Education Authority (LEA), Local Authority (LA), please send the original copy of the Financial Support Notification document to.

Credit Control
University of West London
Walpole House
18-22 Bond Street
Ealing
London
W5 5AA

(Please remember to keep a copy for your own records)

If you do not have the Financial Support Notification document you are liable to pay your fees in full. If you are eligible and wish to apply for a Student Maintenance Loan / Tuition Fee Loan please refer to How do I get my Student Loan section above.

Where the LA/LEA/Student Loans Company are not paying the full fee you should contact Credit Control on 020 8231 2208 or 020 8231 2308.

Health Authority Contract

No further action required.

Employer/Sponsoring Organisation

Students whose fees are being paid by a sponsor or employer will be required to supply either an:
  • official letter from your employer/sponsor, or
  • Fee Guarantee Form completed by your employer/sponsor


Download Fee Guarantee Form

If your employer/sponsor is not paying your fees in full please contact Kathy Hammond on Tel. 020 8231 0282.
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Q: I’ve logged into MyRegistry, but I can’t update my details
A: If you are unable to change any of your personal details your PC may be blocking pop-ups.

Please Click here for instructions to enable Internet Explorer (IE) popups.

We recommend that you use IE rather than Safari, Firefox etc.

If you are using the Google toolbar (or any other 3rd party add-in) you also need to enable popups. Ensure the Popups okay button is visible as in picture below.



If you are still experiencing problems you can:
  • Try an alternative PC
  • Attend a Re-enrolment support session when you return to University of West London
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Q: Why do I need a Unique Learner Number (ULN)?
A: All University of West London Further Education (FE) students are required to have a Unique Learner Number (ULN).

The Learner Registration system has been developed by MIAP (Managing Information Across Partners) to support every learner to build a record of their education and training participation and achievements. Students will be able to access and amend this information at any time using their ULN and will benefit from the following:
  • Instant access to all your records at any time, held in one central place
  • Easier career planning with advisers who can see your educational history
  • Effective CV building through quick and accurate sourcing of all your information.


For more information please visit www.miap.gov.uk.
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  Important Visa Information
 

The UK Border Agency has new immigration rules in place since 31st March 2009. If you have extended your visa since the 31st March 2009, University of West London is now required to verify your documentation again when you come to re-enrol.

For further information, please visit our website http://www.uwl.ac.uk/international/current_students/apply_visa_ext.jsp