MyRegistry - FAQ

MyRegistry Frequently Asked Questions
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Getting Started Enrolment and Re-enrolment
Q: Information for Students New to University of West London Q: What is enrolment?
Q: Information for University of West London Returning Students Q: What is re-enrolment?
Q: Where do I find my University of West London Student ID number? Q: Why should I enrol/re-enrol online?
    Q: Can I enrol/re-enrol online using any PC?
Update My Details Q: What happens if I do not enrol/re-enrol?
Q: Why do I need to update my details? Q: Is there any other way to enrol/re-enrol?
Q: What are my personal details? Q: When should I enrol/re-enrol online?
   
     
Financial Information Help
Q: How do I get my student loan? Q: How do I get further help?
Q: How do I pay my fees? Q: I’ve logged into MyRegistry, but I can’t update my details
     





Q: How do I login to MyRegistry?
A:

Information for New Students Only

If you have accepted an offer to start on a new course you will receive an e-mail a few weeks before the course starts inviting you to go to uwl.ac.uk/myregistry to enrol on your course.
Click here for instructions on how to setup your new MyRegistry Account.


A:

Information for Returning University of West London Students Only

Students who are returning to University of West London should already have a MyRegistry Account. You need to enter your University of West London Student ID Number and your MyRegistry Password in the log in box. If you have not used your MyRegistry Account before you will need to activate it.

To activate your MyRegistry account you must access your University of West London student email account and open the email from MyRegistry entitled How to set up your MyRegistry online account. This email will contain a hyperlink that you will need to click on. This will open up your web browser and take you to the Account Activation page where you will be required to select your date of birth, enter a password of your choosing and confirm that password. Click on proceed, if successful then you can use the MyRegistry services. However, if you are unsuccessful in activating your account you can email enrolhelp@uwl.ac.uk. Please provide your Student ID Number (found on your UWL student card), your date of birth, the programme you are studying and state the nature of your enquiry in all correspondence to enrolhelp@uwl.ac.uk

For information on how to access your University of West London Student Email Account please see below.
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Q: How do I access my University of West London student email account?
A: To access your University of West London student email go to http://email.uwl.ac.uk then...
  1. In the box labelled Domain\user name: type the word student\ followed by your Student ID Number (as noted on your Unique card)
  2. In the Password box enter your network password (this is the password you use to log onto a computer in the LRC).
Further help is available at https://it.uwl.ac.uk/Pages/Studentmail.aspx
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Q: Where do I find my University of West London Student ID number?
A: You can find your University of West London Student ID number on your UWL student card or in your Joining Instructions email.
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Q: How do I get further help?
A: If you have read all of the online help information and guidance on the MyRegistry website, then please call the University of West London Student Re-enrolment helpline on 0208 231 2310, option 2

This service is available between 09:00am and 5:00pm (GMT) Monday to Friday (except Bank Holidays).

If you need help using the MyRegistry website, you may email enrolhelp@uwl.ac.uk at any time during the week and weekends and we will respond to your email as soon as possible.

If you need help using your University of West London Student Email Account, you may email student.helpdesk@uwl.ac.uk at any time during the week and weekends and we will respond to your email as soon as possible.

Please note that during the busy enrolment periods from mid September to mid October and during February, University of West London staff will be very busy and you could experience some delays with the response time to the emails and telephone calls. University of West London would appreciate your patience during these busy periods.
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Q: Why do I need to update my details?
A: In order to update your details you must log into the MyRegistry website.
It is important that you keep your personal information up-to-date, as important information is provided to you using these details.
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Q: Why should I enrol/re-enrol online?
A: All students must enrol/re-enrol online using their MyRegistry online account. There are no paper-based enrolment forms. Completing this process before you start or return for a new year to University of West London will speed up your enrolment process.
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Q: What is re-enrolment?
A: This is the process where you confirm that you intend to return to the next year of a course you have already started studying at University of West London.
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Q: What is enrolment?
A: This is the process where you confirm that you intend to start a new course of study at University of West London. Enrolment makes you an official Student at University of West London and during this process the University collects important information about you and provides important information to you.
You will be required to bring a number of very important documents with you in your first week.
Please click here for further details about the documents required, joining University of West London and the enrolment process.
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Q: Can I enrol/re-enrol online using any PC?
A: You will be able to enrol/re-enrol online from any PC with internet access.
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Q: When should I enrol/re-enrol?
A: University of West London will contact you when you need to enrol/re-enrol by email. This will usually be a few weeks before the anniversary of your course start or before you start your new course of study.
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Q: Is there any other way to enrol/re-enrol?
A: No. All University of West London students must now enrol/re-enrol online using the MyRegistry website. There are no paper-based enrolment forms.
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Q: What happens if I do not enrol/re-enrol?
A: In order to use our facilities, have access to University of West London campuses, Blackboard, your University of West London student email account and LRC borrowing rights you must be an enrolled Student at University of West London.

Your information and circumstances may change from one year to the next. University of West London is required to send your up-to-date details each year to relevant government departments and Funding Councils.

University of West London also needs to confirm your attendance for each year so you can access student support and apply for student loans. If you are not enrolled at University of West London this may affect your funding and visa status if applicable.

It is important that University of West London has your up-to-date details as we will need to send you important communications, including your Assessment results. If you do not keep this information up-to-date you may miss very important information.
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Q: What are my personal details?
A: The “Update My Personal Details” web page comprises of four sections:
  • My Personal Details
  • My Disabilities / Learning Difficulties
  • My Contact Details
  • My Emergency Contact Details

My Personal Details


Please note it is important that your name is correctly recorded on the Student Records database as this will appear on all official certificates awarded by University of West London.

You can request that changes are made to your:
  • Family Name (surname)
  • First Name
  • Title

Click the My Personal Details button and follow the steps.

You may be contacted to supply one of the documents below, to support your request:
  • Valid Passport
  • Valid Visa
  • Deed Poll Certificate
  • Marriage Certificate
If you do not have any of the above documents, you will need to contact your School/College.

Disabilities


We offer a confidential service to all students who have a disability. We can help you:
  • disclose special need/disability to tutors
  • set up special needs support
  • apply for Disabled Students Allowance
  • arrange an assessment for dyslexia with an Educational Psychologist

If you have previously told us that you have a disability you can view and or update this by clicking button.

If you wish to record that you have a disability select Yes to the question 'Do you have any disabilities?.'



My Contact Details


It is important that University of West London have your up-to-date details as we will need to send you important communications, including your Assessment results and other relevant correspondence.
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Q: How do I get my Student Loan
A: University of West London liaises with the Student Loans Company (SLC) to enable the first instalment of your Maintenance Loan to be paid directly into your bank account 3-5 days after completion of the enrolment process. To ensure this happens you need to complete your funding application on-line at www.direct.gov.uk/studentfinance as soon as possible. Once you have applied, you will be sent a support notification from them directly. Once you have signed and returned a Declaration Form to Student Finance, there is nothing further you need to do.
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Q: How do I pay my fees?
A: Please note that your enrolment will only be finalised once your financial arrangements are completed. Fees are paid for each year of study and may be subject to an inflationary increase each year.
If you have applied to Student Finance, you will be sent a support notification from them directly. Once you have signed and returned a Declaration Form to Student Finance, there is nothing further you need to do.
If your loan is not yet in place please contact our Student Finance department on 020 8280 0283 or email StudentFinance@uwl.ac.uk. They will also be present at the enrolment hall.
If you are self-funding your course, you can pay online, by phone (0208 280 0282/0285/0284), or in person. You can pay in full or you can set up a payment plan. All instalment options are subject to a £50 administration charge. With your safety and personal security in mind, please note payment is only accepted by bank transfer or by credit/debit card. Please note the University does not accept cheques or cash on campus.
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Q: I’ve logged into MyRegistry, but I can’t update my details
A: If you are unable to change any of your personal details your browser may be blocking pop-ups.
Please check your browser's pop-up settings.
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